The Science of Marketing: How The Power Of Repetition Can Influence Your Customers

By The LDN Team | 10 October 2016
The Science of Marketing: How The Power Of Repetition Can Influence Your Customers
Marketing is a combination of art and science. You need creative ideas, of course, but the true key to great marketing is understanding why people act the way they do; what’s going on in their hearts and minds to make them choose Brand X over Brand Y.
 
Unless you understand how people operate, it’s difficult (if not impossible) to create marketing campaigns that will resonate with your audience and compel them to act.

But while some principles of psychology require lots of research and study, there’s one key principle that you can start applying today: repetition.
 

A powerful tool of persuasion

Repetition is one of the easiest methods of persuasion. In fact, it happens so frequently and in such a variety of different ways that we sometimes forget how powerful it is. You only need to look at the way politicians use repetition to see the power it can hold over an audience. Listen to Donald Trump speak and you will quickly notice that he repeats his points over and over, pushing his main message through to your subconscious. 

This isn’t a revolutionary tactic – people have been using repetition in speech since the year dot. Perhaps the most famous examples are by Winston Churchill (We shall fight them on the beaches), Martin Luther King Jr. (“I have a dream”), and President Obama (“Yes we can!”). 
 

Repetition can make claims believable 

To dig deeper, we need to look at a phenomenon called the “illusory truth effect”. Discovered during psychology studies in 1977, the illusory truth effect is our tendency to believe information to be correct after repeated exposure. In other words, the more someone hears your message, the more believable it is. 

Psychologists say this is partly because familiarity breeds liking. If we are exposed to the same message again and again, it becomes more familiar. And therefore feels truer than something we have heard for the first time. 


Repetition increases memory

Repetition is also used in marketing campaigns to keep a brand or product front of mind. Reusing certain images, words and messages can create a sense of familiarity, making it more likely that people will remember your brand and (hopefully) like it. 

spring-campaign-30-percent-off

But there is a fine line between familiarity and fatigue. How many times should a message be repeated for maximum effect before it goes the other way and breeds contempt? According to some studies, the answer is between three and five times (Brinol et al., 2008)
 

How to tap into the power of repetition to engage your audience:

  • Limit your messages
For the strongest impact, select a small number of messages and focus on repeating these through more frequent campaigns.  
  • Create a plan of regular communication 
Targeting your audience with one message will not yield results. Research shows consumers need to be exposed to your message at least three times before they will take action. Remember, frequency breeds familiarity, and familiarity breeds trust.
  • Use multiple channels
The best results come from targeting your customer across multiple channels: letterbox advertising, print, packaging, outdoor, in-store, email, social media, radio, PR and so on. Use subtle variations in your ads to recapture your audiences’ attention. 
  • Strike the right balance
What is the correct frequency for your campaigns? Take time to test and measure results so you can find the right balance. 

For more marketing tips and ideas for your small business, jump to our examples 

 

From the blog

  • Get spooky with it: Halloween marketing
    4 September 2017

    Halloween is around the corner so get ready to have some fun with your marketing. Here’s how.

  • Do you think like your customers?
    4 September 2017

    You need to know your customers before you can market to them. Here’s how to get to know them better.

  • School enrolment: 5 questions to ask before you start marketing
    4 September 2017

    The countdown to school enrolments is on. Find out how to use flyers to be at the top of parents’ lists.

  • Stay classy people: The power of classic design
    4 September 2017

    LDN explores how you can bring classic design elements to your brand to stand the test of time.

  • What SMEs can learn from Buffy the Vampire Slayer
    15 August 2017

    Buffy The Vampire Slayer turns 20 years old this year. Aside from killing vampires with the sticks from your walker, what can...

  • How your sports club can win during Grand Final season
    15 August 2017

    Sports fans around Australia are counting down to the NRL and AFL Grand Finals, find out how your club can capitalise.

Get a quote

Call us today

Our friendly consultants are happy to answer any queries you have. Call us today or make an enquiry online.

1800 010 012